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Dr. Kelley

Healthcare marketing resources for private practices.

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Recent Posts

  • Podcasts That Inspire: Marketing Insights for Holistic Practitioners
  • How to Use Segmentation in Email Marketing to Better Engage Your Holistic Clients
  • The Top Email Marketing Platforms for Holistic Practitioners: A Comprehensive Comparison
  • How to Choose the Right Website Platform for Your Holistic Practice
  • The Impact of Geographic Location on Holistic Health Trends and Client Preferences

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Influence and Impact II

by Dr. Kelley Mulhern Leave a Comment

mountain summit

A couple of weeks ago I attended several sessions of the virtual Influence and Impact Summit produced by Michael Hyatt of Platform University. It was seriously one of the best online summits I’ve ever participated in.  (If it happens again next year make sure you sign-up for the free event!) The speakers were insightful, the topics were impactful, and the take-aways were truly meaningful. In my last blog, I reviewed several quotes by the legendary John Maxwell. (Missed it? Check it out!) As I mentioned in that blog, I actually had two favorite sessions. And because I couldn’t pick a winner, I chose to talk about them in alphabetical order.

Today, I’m happy to share my other “tied-for-first-place” speaker from the Impact and Influence summit: Amy Porterfield. Now, I confess…I LOVE AMY PORTERFIELD!  I’ve been following her on social media for some time, I subscribe to her blog, and I’ve purchased several of her products. She’s a gifted entrepreneur who’s changed the lives of countless people. Honestly, I almost didn’t listen to her talk because I thought I was familiar with her message. I’m so glad I changed my mind! In all the time I’ve been tuning in to Amy, this was the first time I saw her “unscripted” in an interview.

zombie

She was absolutely magnificent. Her vibrant personality and genuine compassion were evident from word one. Amy was engaging, funny, sincere, and humble while sharing pieces of her story and motivation. What struck me the most from her 30-minute interview was how much I could relate to her on a personal and professional level. We’re in completely different fields, but she has the same fears and worries that I do. (Well…she didn’t come out and say she’s afraid of zombies, but isn’t everyone???)

worry and fear

I was floored to learn that Amy sometimes worries her products might not be good enough…that her success might vanish…that there might not be enough money for future needs…  Wow!  Does that sound familiar?  Do you ever have those same fears or worries?  How do you handle them? When faced with these fears, Amy gives herself 10 minutes to worry about it, then she consciously shifts her focus to the next important thing. What a great tip to use in healthcare practices! (The host, Michael Hyatt, said he’s a worrier too.  His wife tells him “wait to worry.”  Basically, there’ll be time later to worry, right now you need to buckle down and get to work.  Invariably, by the time “later” comes, there’s no need to worry!)

diverging roads

Another interesting lesson Amy shares is how, when she left her 9-5 job to begin her entrepreneurial journey, she was scared. So, she took on consulting clients for the first two years. She later realized that while comfortable, this was a distraction holding her back from her true path.  Have you ever struggled to make something fit your life or your practice, to no avail? Then, when you stop pushing, you realize you were meant to go in another direction? (Me too!)

appointment-15979_640

One last impactful moment in the interview occurred when Amy shared “What’s ahead of you is where the magic is.” We can get bogged down in the minutiae of today or the regrets of the past and lose sight of the future. We can’t change what happened yesterday…and the actions of this moment may have little impact on today. But…the future is molded by the thoughts and actions of today…it’s completely up to you. You can have a future that looks identical to your present life if you change nothing. However, if you plan carefully…choose your actions with intention…take deliberate steps…your future can be magical!

So how does this relate to healthcare practice marketing? If you change nothing about how you market your practice…if you fail to put a plan in place…then you’ll get the same level of practice success you’ve always had. Or, you can experiment, try new marketing strategies, take intentional marketing steps, and create new levels of practice success.

One last thought about the summit, and then I’ll go back to my normal healthcare marketing blogs…there were so many fantastic speakers. I have to give honorable mention to several more: Dr. Josh Axe, Dave Ramsey, Carrie Green, Donald Miller, Bob Goff, and Andy Andrews were all amazing. If you think about it, there’s no shortage of inspirational leaders. Even if they aren’t in the healthcare field, their messages can translate to your healthcare practice. Block some time out of your schedule to listen to a few of your favorites (via podcast, e-book, interview, etc.) every week. Their messages can raise your energy, motivate you, and help you intentionally create the practice – and life – of your dreams!

What about you? Who are your favorite inspirational leaders? Please share your comment, quote, or story in the comments section!

Filed Under: blog Tagged With: Amy Porterfield, Andy Andrews, Bob Goff, Carrie Green, Community Connections, Dave Ramsey, Donald Miller, Dr Josh Axe, Dr. Kelley S. Mulhern, healthcare marketing, healthcare practice marketing, impact, influence, John Maxwell, Michael Hyatt, Platform University, summit

5 Steps to Create Your Healthcare Marketing Calendar: A Strategic Guide for 2025

by Dr. Kelley Mulhern

Creating a healthcare marketing calendar is a vital step for any successful medical practice. Just as you carefully plan your office layout, design your brochures, and structure patient care protocols, your marketing efforts deserve the same level of thoughtful preparation. A well-crafted marketing calendar—sometimes called a Connections Calendar—helps you map out all the community touchpoints and promotional activities your practice will engage in throughout the year.

A desk with a calendar, computer, and marketing materials. Post-it notes with "healthcare marketing" and a pen. A phone with scheduling app open

Planning your healthcare marketing in advance allows you to maintain consistent patient communication and capitalize on seasonal opportunities. Rather than scrambling to create last-minute campaigns, a marketing calendar gives you the structure to build meaningful relationships with your community while efficiently managing your practice resources.

Key Takeaways

  • A structured marketing calendar helps healthcare practices maintain consistent patient engagement and community outreach throughout the year.
  • Planning your healthcare marketing efforts in advance allows for better resource allocation and more strategic promotional activities.
  • Creating a comprehensive marketing calendar transforms reactive healthcare advertising into proactive patient connection opportunities.

Why You Need a Marketing Calendar for Healthcare Success

A busy healthcare office with a desk covered in colorful sticky notes, a computer open to a marketing calendar, and a team collaborating on ideas

A well-planned marketing calendar serves as the backbone of your healthcare practice’s outreach efforts. It brings structure to your promotional activities and helps your practice grow in several important ways:

Focuses Your Efforts
A marketing calendar helps you prioritize activities that align with your healthcare brand and practice goals. This focused approach prevents scattered efforts and maximizes your marketing impact with potential patients.

Controls Budget Flow
Planning your marketing activities in advance allows for better financial management. You can:

  • Allocate funds strategically throughout the year
  • Avoid unexpected expenses
  • Ensure resources are available for high-priority campaigns

Optimizes Staff Scheduling
Your calendar helps coordinate everyone involved in marketing efforts:

  • Practice staff
  • External partners
  • Volunteers

This coordination prevents burnout while ensuring proper coverage for events and activities targeting your niche market.

Prevents Missed Opportunities
Without a planned calendar, important marketing opportunities can slip through the cracks. Last-minute marketing rarely delivers the same results as well-executed, thoughtfully planned campaigns that connect with patients in your location.

Remember, successful healthcare marketing strategies require planning. Your marketing calendar transforms good intentions into actionable steps that attract patients and build your practice.

Get Ready!

A desk with a computer, calendar, pen, and coffee mug. A person is organizing and planning healthcare marketing activities

Block dedicated planning time on your schedule for creating your marketing calendar. You’ll need 1-2 full days either working alone or with your team during a staff retreat. This focused time ensures thorough planning without interruptions.

Gather essential planning tools before you begin:

  • Calendar with important dates marked
  • List of holidays and planned vacations
  • Schedule of major local events that might affect attendance
  • Inventory of potential marketing activities
  • Basic supplies (pens, paper, calculator)
  • Digital tools if you prefer electronic planning

Brainstorm creative marketing ideas by developing a master list of successful past activities and new concepts you’d like to implement. Consider your practice strengths and market opportunities while being mindful of potential threats and competition.

Personalize your approach to reflect your unique practice identity and values. Your marketing calendar should showcase your strengths and address your weaknesses through strategic planning.

Remember that your marketing calendar is a living document. You can and should update it regularly as you track progress, respond to market changes, or identify new opportunities. Flexibility is key to maintaining an effective marketing strategy that grows with your practice.

5 Steps to Build an Effective Marketing Calendar for Your Healthcare Practice

Creating a well-organized marketing calendar helps your practice stay on track with promotional activities throughout the year. Here’s how to build one that works:

1. Gather Patient Feedback

Ask your patients about their experiences with your previous marketing efforts. Create a brief questionnaire with questions like:

  • Which events did you enjoy most?
  • What activities would you like to see in the future?
  • How do you prefer to receive practice updates?

This feedback provides valuable insights about what resonates with your target audience and helps shape your marketing strategy.

2. Block Out Your Calendar Year

Start with the basics by marking:

  • Holidays and office closures
  • Staff vacations and time off
  • Industry conferences and events

Then plan at least three marketing activities each month:

  • One internal office event (staff or current patient focused)
  • One community-focused external event
  • At least one social media or content marketing activity

Remember: It’s better to plan conservatively than to cancel events due to time constraints.

3. Establish Clear Marketing Goals

Set specific, measurable objectives for each marketing activity. For example:

  • Increase new patient appointments by 15% this quarter
  • Generate 25 new reviews on Google by June
  • Grow email newsletter subscribers by 100 people

Your goals should be realistic, time-bound, and aligned with your overall business goals. Write them down and revisit them regularly.

4. Implement Tracking Systems

Every marketing effort needs a measurement plan:

Marketing ActivityTracking MethodSuccess MetricPerson Responsible
Patient referral programReferral cardsNumber of new patientsFront desk staff
Educational webinarRegistration formAttendance rateMarketing coordinator
Social media campaignPlatform analyticsEngagement and clicksDigital marketing team

Proper tracking helps you determine your ROI and informs future marketing tactics.

5. Ensure Team Alignment

Your entire team needs to understand:

  • The marketing activities planned
  • Their specific responsibilities
  • How success will be measured
  • Why these efforts matter

Hold regular meetings to discuss upcoming events and review past performance. When everyone understands the “why” behind your marketing calendar, they’ll be more invested in its success.

Pro Tip: Create a dedicated folder system (physical or digital) organized by month, with subfolders for each marketing activity. Include all relevant materials, budgets, checklists, and post-event analysis in these folders for easy reference when planning future events.

By following these steps, you’ll create a structured approach to your practice marketing that drives patient engagement, builds brand awareness, and supports practice growth throughout the year.

Common Questions About Healthcare Marketing Calendars

What should you include in your healthcare marketing calendar?

An effective healthcare marketing calendar needs several key elements to work well. You should include:

  • Important dates such as holidays, industry events, and health awareness months
  • Marketing campaigns with clear start and finish dates
  • Content publication schedule for blog posts, emails, and social media
  • Budget allocation for each marketing activity
  • Team responsibilities showing who handles each task

Your calendar should also include specific and measurable goals for each marketing activity. This helps you track progress and measure success.

How can you add digital marketing to your healthcare calendar?

Digital marketing should be a core part of your healthcare marketing calendar. Here’s how to integrate it effectively:

  1. Schedule regular social media posts about health topics, services, and patient education
  2. Plan email campaigns for appointment reminders and health tips
  3. Coordinate website updates with your other marketing efforts
  4. Schedule search engine optimization (SEO) reviews quarterly

It’s important to combat misinformation and provide accurate health information in all your digital marketing efforts.

How do you align your marketing calendar with organizational goals?

Your marketing calendar should directly support your healthcare organization’s broader objectives:

Goal TypeCalendar Alignment Strategy
Patient growthSchedule campaigns targeting new patient acquisition
Service promotionTime marketing around service launches or slow periods
Brand awarenessPlan consistent messaging across all channels
Community engagementInclude community events and outreach activities

Before creating your calendar, survey and gather insights from stakeholders to ensure alignment with organizational priorities.

When should you start planning your marketing calendar?

You should begin planning your healthcare marketing calendar at least 3-6 months before the start of the new year. This timeline allows for:

  • Thoughtful strategy development
  • Budget approval processes
  • Content creation lead time
  • Coordination with other departments

Many healthcare organizations create an annual calendar but leave room for adjustments. Start by filling in holidays, vacations, and office closings before adding marketing activities.

How can you measure your marketing calendar’s success?

To track the effectiveness of your healthcare marketing calendar:

  1. Set key performance indicators (KPIs) for each marketing activity
  2. Use analytics tools to monitor website traffic, social engagement, and conversions
  3. Track patient acquisition sources to connect marketing efforts to results
  4. Conduct regular performance reviews against your goals

Your calendar should include tracking mechanisms to measure performance and make data-driven decisions.

How often should you update your marketing calendar?

Your healthcare marketing calendar requires regular reviews and updates:

  • Weekly: Check for immediate adjustments needed
  • Monthly: Review performance and make tactical changes
  • Quarterly: Assess larger trends and strategic alignment
  • Annually: Complete overall evaluation and planning for next year

A written marketing calendar provides focus and consistency to your strategy, but it must remain flexible enough to adapt to changing circumstances and opportunities.

Filed Under: blog Tagged With: Amy Porterfield, Andy Andrews, Bob Goff, Carrie Green, Community Connections, Dave Ramsey, Donald Miller, Dr Josh Axe, Dr. Kelley S. Mulhern, healthcare marketing, healthcare practice marketing, impact, influence, John Maxwell, Michael Hyatt, Platform University, summit

Healthcare Marketing Goals: Strategies for a Thriving Practice

by Dr. Kelley Mulhern

Overview of Goals in Healthcare Marketing

In the realm of healthcare marketing, establishing clear goals is crucial for successful communication and patient engagement. This encompasses a range of strategies aimed at healthcare providers, including hospitals, clinics, and individual doctors, ensuring that they can connect effectively with the healthcare consumer.

Effective marketing strategies in healthcare should:

  • Build and maintain trust and reputation among patients.
  • Enhance patient experience through improved patient care.
  • Foster patient loyalty to the healthcare brand, leading to better patient retention.
  • Utilize multiple channels, such as social media, email marketing, and content marketing, to broaden brand awareness and facilitate patient acquisition.
  • Implement search engine optimization (SEO) to improve visibility on various search engines, aiding in effective patient acquisition strategies.
  • Employ technologies for more direct outreach, such as telehealth and mobile-friendly websites.
  • Ensure that user experience on digital platforms is optimized, which includes maintaining a robust online presence and responding to online reviews.
  • Use analytics to measure and understand patient satisfaction and identify areas for improvement.
  • Integrate strategies for reputation management to safeguard the healthcare entity’s public perception.
  • Align marketing efforts with regulations such as HIPAA to protect patient privacy.

The key to a masterful healthcare marketing plan is not just in driving patient numbers but engaging in strategic marketing that values quality of care and positive outcomes. It’s about understanding the healthcare journey of consumers and adapting your efforts to enhance their healthcare experience.

By addressing these entities, you enhance the foundation for a comprehensive strategy that supports growth opportunities, increases return on investment (ROI), and furthers the healthcare business goals while adhering to industry best practices. Remember to regularly consult marketing trends to remain agile and refine your approach for better outcomes.

Goal-Setting Method

When crafting your healthcare marketing strategy, establishing clear objectives is crucial. Here’s how you can set effective goals to enhance your healthcare brand’s impact:

  • SMART Goals: Start by setting SMART goals—Specific, Measurable, Achievable, Relevant, and Time-bound. These goals support predictable growth and allow for better tracking of return on investment.

  • Target Audience: Understanding who you’re communicating with helps tailor your marketing approach. Whether targeting healthcare professionals or consumers, align your strategies with their needs for stronger patient acquisition and retention.

  • Multichannel Approach: Employ a multichannel marketing strategy encompassing email marketing, social media marketing, and paid advertising. This ensures you reach healthcare consumers at various touchpoints in their healthcare journey.

  • Content is Key: Leverage content marketing to demonstrate your expertise and authority. Educational content can build trust and loyalty, while seo enhances visibility on search engines.

  • Engage with Technology: Adopt current technology trends such as telehealth, mobile-friendly websites, and video marketing to provide an improved user experience and meet consumers where they are most active.

  • Patient Experience Focus: Your marketing campaigns should prioritize patient satisfaction and healthcare experience. Online reviews and social proof can bolster your reputation and influence decisions.

  • Regulatory Compliance: Ensure your marketing practices comply with regulations such as HIPAA. This maintains your brand’s integrity and patient’s trust.

  • Analyze & Adjust: Utilize analytics to track key performance indicators. Regular analysis allows for an agile marketing approach, where you can quickly respond to marketing trends or adjust strategies to market demands.

Remember, successful healthcare marketing is about ongoing communication and being an agile marketer. By adopting these goal-setting methods, you can increase your healthcare facility’s visibility, improve the consumer experience, and ultimately drive meaningful engagement with your healthcare brand.

Key Questions on Healthcare Marketing Planning

Establishing Targets for Effective Healthcare Marketing

To lay a strong foundation for your healthcare marketing plan, you should target increased patient acquisition, retention, and engagement. A holistic approach might also involve enhancing your practice’s reputation and expanding brand awareness.

Assessing Healthcare Marketing Effectiveness

You can gauge the success of your marketing efforts by tracking performance indicators. For instance, keep an eye on patient acquisition costs, return on investment (ROI), patient satisfaction scores, and web traffic metrics.

Sustained Advantages of Healthcare Marketing Efforts

Over time, committed healthcare marketing can build a loyal patient base, increase your competitive edge, and improve your facility’s standing in the healthcare community.

SMART Objectives in Healthcare Marketing

When applying SMART goals to healthcare marketing, your initiatives should be Specific, Measurable, Achievable, Relevant, and Time-bound to consistently reach your target milestones.

Adapting Healthcare Marketing to Shifting Patient Demographics

Your marketing strategies should evolve through patient feedback, market research, and staying current with industry trends to effectively cater to a changing patient base.

Impact of Digital Marketing on Healthcare Promotion

Digital marketing has become crucial, employing SEO, content marketing, and social media to connect with patients, raise awareness, and deliver value in today’s tech-centric healthcare environment.

Filed Under: blog Tagged With: building a private healthcare practice, healthcare marketing, healthcare marketing consulting, healthcare marketing strategy

What’s Your Story?

by Dr. Kelley Mulhern Leave a Comment

What’s Your Story?

What’s Your Story? Why did you enter healthcare practice? I’m honestly curious to know…what’s your story? What challenges did you experience along the way? How did you overcome those challenges and get to where you are today? For some, those challenges may have led to frustration, anger, or even a career change. In today’s healthcare environment it can be difficult to keep up with the changing regulations, provide high quality care to your patients, and maintain a positive attitude. For those of you who feel a little lost, I have a simple tip that may help.

Most of all, I want you to think about the journey you took to become the healthcare provider you are today. Where and why did it all begin? I’m not talking about the generic “I wanted to help people” answer. If you’re in healthcare, a desire to help people is assumed. Dig deep and remember the real reasons why you entered your field.

For many healthcare providers, the reason they selected a career in healthcare was a personal experience. Perhaps it was a negative experience and you entered your profession to prove you could do a better job. For others, like myself, the experience was positively life-changing and we couldn’t imagine living our lives any other way.

Now that you’re thinking about why you do what you do…write it down. That’s right. Put pen to paper, or fingers to keys, or whatever works for you. Furthermore, let your story out of your head. Hence, make sure you include the “who-what-where-when-why-and how,” as well as your feelings and emotions so your story’s complete.

Finally, once your story is written, don’t forget to read it and share it. Dr. Ron Boesch, an amazing mentor of mine, used to say “Own your story.” He understood that no matter who you are or what path you’re on there will be challenges. Knowing your story – the reason behind it all – can help you stay focused and passionate in troubled or confusing times.

How did you overcome challenges in your life or career? I invite you to share your story in the comments box below.

For more information on building community connections, I encourage you to read my new book Community Connections! Relationship Marketing for Healthcare Professionals. If you want more valuable information about how to Connect with YOUR Community, you can find FREE healthcare practice marketing content, PowerPoint Presentation Jumpstart Kits, workbooks, blog articles, and my FREE “Practice Marketing Planner” Now!

Filed Under: blog Tagged With: DPC practice story, Dr. Kelley Mulhern, healthcare marketing, healthcare practice, healthcare provider, Private healthcare practice, Relationship Marketing

Healthcare Marketing Goals -Set Your Annual Goals!

by Dr. Kelley Mulhern Leave a Comment

set-goals-seal“What?” You might be asking.

“It’s time to set my annual healthcare marketing goals already?”

Yes! I know the year isn’t over yet and you’re still making progress on this year’s goals. But having the next year’s goals in place by the beginning of October gives you time to cement those goals in your subconscious.

I don’t typically recommend a specific way to create your goals…different ways work best for different people. You could produce S.M.A.R.T. goals as discussed by Tony Robbins.  You could build D.U.M.B. goals as discussed by Brendon Burchard. (Seriously, check this out!) The important thing is that you find a goal-setting method that works for you and stick with it. I have a few tips to help you along the way:

  • Written. Your healthcare marketing goals must be in writing and kept in a convenient location you can refer to every day. To hold yourself accountable, purchase my $10 Workbook here-> Companion Workbook – a place to plan out your daily, weekly, monthly, and annual goals.
  • Concise. Be as specific as possible about what you want to achieve in the coming year.
  • Measurable. Your goals must be measurable in order for you to know when you’ve achieved them. You shouldn’t have to guess when a goal is accomplished. You should know with certainty…and celebrate!
  • Manageable. Don’t develop so many goals that it becomes overwhelming… If you have that many goals they are probably action steps, not goals.vision_goals_mission_1600x1067_300dpi
  • Grounded. Your goals should be based on your values and purpose, and aligned with your mission, and vision. If a goal isn’t congruent with this foundation, rework it or ditch it altogether.

Regardless of the process you use to flesh out your goals, it can be helpful to break them out into major categories.  (If you decide to have lots of subcategories, only list 1-2 goals for each one. Keep in mind you only want 10-15 goals for the entire year!) The ones I use are:

  1. Professional – Includes any goals focused on your career. You may further break this down into categories such as financial, practice numbers, marketing, education, etc.
  1. Personal – Non-work-related goals fall into this category, which can be further sub-divided if necessary. (i.e.: Mental, physical, emotional, creative, etc.)dollar sign
  1. Financial – Any goals you have regarding money, savings, investments, etc. 
  1. Adventure – Goals for fun and recreational activities are a must! Otherwise you run the risk of only focusing on work and getting burned out.
  1. Connections – Who do you want to meet, work with, interview, mentor, etc. in the upcoming year?

Have you set your written healthcare marketing goals for this year? What works for you? Please share your thoughts and tips in the comments section to help others who may be struggling.

For more information on building community connections, I encourage you to read my new book Community Connections! Relationship Marketing for Healthcare Professionals. If you want more valuable information about how to Connect with YOUR Community, you can find FREE healthcare practice marketing content, PowerPoint Presentation Jumpstart Kits, workbooks, blog articles, and my FREE “Practice Marketing Planner” Now!

Filed Under: blog Tagged With: Community Connections, D.U.M.B., Dr. Kelley Mulhern, DUMB goals, goal-setting, goals, healthcare marketing, marketing, S.M.A.R.T., smart goals, Tony Robbins

Healthcare Practice Marketing for Introverts

by Dr. Kelley Mulhern Leave a Comment

name tag label with name introvert

Healthcare Practice Marketing for Introverts. Many healthcare professionals are introverts, and that can make healthcare practice marketing and self-promotion challenging. But don’t despair! Here are some tips to help even the most introverted healthcare professional to market their private practice effectively.

First, change your perspective on your activities. Instead of getting overwhelmed at the thought of “marketing,” “networking,” or “promotion,” change your terminology. Are you more comfortable with “connecting,” “helping,” or “sharing?” It sounds silly, but words are powerful.

Second, take a close look at your effective healthcare practice marketing activities. With which ones do you stay relaxed? Which ones cause anxiety or stress? In general, focus more effort on those activities which allow you to stay calm and relaxed. If there’s a marketing activity which yields tremendous results but causes significant anxiety, look for ways to achieve the same results with less stress. For example, perhaps a health talk produces great results but you’re a nervous wreck for a week. Can you take a class on public speaking and become more comfortable? Or perhaps change the format to a panel discussion so you’re not the center of attention.

Third, consider adding marketing techniques and activities you haven’t tried before. Some ideas that may appeal to your introverted nature are: Writing practice-specific brochures for your target demographic, volunteering your time or services for a worthy cause, sponsoring a popular speaker on a topic important to your community, blogging, or joining a community service organization.

Fourth, remember that no matter what word we use, or what activity we employ, all relationships are built one person at a time. The same is true for healthcare marketing and building your private practice – it happens one person at a time. Those face-to-face interactions are oh so important.

Finally, don’t expect every event or activity to generate huge results. While some healthcare practices may develop signature events with extreme return on investment, that’s not the norm. Face-to-face interactions…day after day, month after month, year after year…add up. Take a long term view and realize that consistent effort over time will help you build the private practice – and life – of your dreams!

Are you an introvert in the healthcare field? What marketing ideas and activities have worked for you? Please share your experiences in the comments box below!

For more information on building community connections, I encourage you to read my new book Community Connections! Relationship Marketing for Healthcare Professionals. If you want more valuable information about how to Connect with YOUR Community, you can find FREE healthcare practice marketing content, PowerPoint Presentation Jumpstart Kits, workbooks, blog articles, and my FREE “Practice Marketing Planner” Now!

 

Filed Under: blog Tagged With: Dr. Kelley Mulhern, healthcare marketing, healthcare practice, Healthcare professionals, introvert, marketing for introverts, practice marketing, private practice, return on investment

Membership Medicine

by Dr. Kelley Mulhern Leave a Comment

Practicing as an in-network provider can be the path of least resistance in terms of new patient acquisition. But if you want your dream practice, a membership medicine practice is worth the effort.

In-Network

It’s understandable that some practitioners choose to be in-network with insurance companies when they first open their practices. A new doctor hasn’t yet established a patient base, and when you’re in-network, you don’t have to work as hard to bring new patients indoor doors. The insurance company sends people to you by listing you as an in-network provider. open-966315_1280

All you have to do is hang out your shingle, and the patients (and insurance checks) start rolling in. It seems too good to be true and eventually, you start to understand why it is.

Less Money, More Hassle

There’s a lot of overhead involved when you’re an in-network provider. You have to hire someone to do your billing and to chase down missing payments. And let’s not forget the copious paperwork; sending corrected claims, sending requested progress notes, and filling out paperwork for pre-authorization. Doing all of this costs time and money. If you run a busy practice, the details can start to fall through the cracks. By the time you figure out why the insurance companies aren’t paying up, you’re drowning in overdue business-19156_1280paperwork.

When the checks finally do start coming in, you might wonder if there are some missing zeros somewhere. There aren’t. As we’re all aware, insurance companies reimburse for “customary and reasonable” expenses. But that number is reasonable to them, not necessarily to you.

In addition, almost every doctor I’ve ever spoken with is fed up with insurance company “paper-pushers” interfering with the clinical care of their patients. Often, the insurance company employees responsible for approving or denying claims have little to no clinical training. To keep it in perspective, let’s not forget that most insurance businesses are publicly traded companies trying to make a profit. While you’re trying to look after your patients, they’re trying to look after their bottom line.

Membership Medicine

If the above paragraph sounds too familiar, there’s a solution; membership medicine. This practice structure cuts out much of the insurance company hassles and puts care decisions back into the hands of practitioners and their patients. You charge a fee; it can be yearly, monthly, quarterly, whatever works best for you and your patients, and that fee covers a variety of treatments, services, and procedures. Patients are encouraged to keep a catastrophic policy with a high deductible, but most of their routine care is covered by the membership fee.

There are many ways to structure a membership medicine practice, and they go by a few different names, but what they all have in common is eliminating the headache, expense, and interference from insurance companies. However, a membership medicine practice has its own challenges.

Education, Promotion, Connection

Dr Kelley Mulhern increasing costsBuilding a membership medicine practice takes work. Once you extricate yourself from the insurance companies, they’ll no longer send patients your way. And there are a lot of people who won’t even consider seeing an out-of-network practitioner. Who can blame them? Consumers pay an exorbitant amount of money for health insurance and they want to use it! People think medical care is expensive, and they’re right. When a third-party (insurance company) is involved, prices are artificially inflated to handle the costs associated with dealing with them.

When you eliminate insurance companies from the equation, it’s entirely possible to provide a high level of care. Often you can provide a higher level of care than you could when you were in-network. You aren’t under pressure to see more patients in less time in order to make a living. And the insurance companies no longer get a say in what’s best for your patients.

Some patients don’t understand this. All they hear is “out-of-network” and they simply find someone who’s in-network. It’s up to you to educate your patients on what membership medicine is; the benefits and the costs.

Transitioning from a traditional practice to a membership practice is less scary than starting day one as a membership practice because some of your existing patients will stay with you through the transition, particularly if you’ve properly educated them on the advantages.

But you’ll lose some patients and the insurance companies won’t be sending you new ones, so you have to promote your practice yourself. Start by setting some marketing goals. Understand who your patients are and how your practice can give them solutions to problems. For example, a common patient complaint is the lack of time a practitioner spends with them. In a membership medicine practice, patients get the time and attention they want and need, neutralizing this issue. stop-watch-1135771_640

If you go out-of-network, you’ll have to connect with your community in a way you didn’t before. Put yourself out there, go to health fairs, give workshops and lectures at schools, churches, and community centers. These are the places where you can introduce yourself and your type of practice to potential patients.

Is It Worth It?

This may sound like a lot of work compared to letting insurance companies send patients to you. So is it worth it? That depends. If you like freedom and flexibility, a membership medicine practice is absolutely worth it. Under this model, you can make more money in less time, eliminate interference in clinical decision-making, and eliminate a lot of paperwork and overhead.

If that sounds better than what you’re dealing with now, perhaps you should explore membership medicine further.

For more information on building community connections, I encourage you to read my new book Community Connections! Relationship Marketing for Healthcare Professionals. If you want more valuable information about how to Connect with YOUR Community, you can find FREE healthcare practice marketing content, PowerPoint Presentation Jumpstart Kits, workbooks, blog articles, and my FREE “Practice Marketing Planner” Now!

Filed Under: blog Tagged With: Community Connections, direct pay insurance, Direct Primary Care, Dr. Kelley S. Mulhern, email marketing, healthcare marketing, marketing a healthcare practice, marketing a small business, marketing for business, marketing for healthcare, marketing strategies for small businesses, marketing strategy, Relationship Marketing

Thanks, Gratitude, and Appreciation…and Healthcare Marketing

by Dr. Kelley Mulhern Leave a Comment

thank you

With Thanksgiving and the Holiday Season fast-approaching, I wanted to take this opportunity to discuss thanks, gratitude, and appreciation as they apply to your healthcare marketing strategy. (If these are not currently part of your marketing strategy, make sure to keep reading!)

“Thank you” is a verbal expression of gratitude or appreciation.  It’s one of the most powerful phrases in the English language when used with intention. Most of us were taught from an early age to say “please” and “thank you.” For some, it has become a habit…the words slipping out seemingly of their own accord. Unfortunately, this rote delivery may render the words virtually meaningless. When was the last time you actually stopped, reflected, and gave sincere thanks for the opportunities, experiences, and people you have in your life? When was the last time you noticed and commented on the “little things” others do for you? When was the last time you genuinely thanked your patients?

gratitude

Dictionary.com defines “gratitude” as: “the quality or feeling of being thankful.” Thus, it’s largely an internal state of being. Living in the proverbial “attitude of gratitude” can raise your spirits and the spirits of those around you. It fills you up emotionally, and that can impact your actions, behaviors, and responses. Check out this video by gratitude-guru, Marie Forleo. Be grateful for each marketing opportunity – and allow that feeling to show – to truly connect with your community.

Finally, Dictionary.com defines “appreciation” in multiple ways, one of which is: “the act of estimating the qualities of things actionand giving them their proper value.” Therefore, appreciation is a more dynamic concept whose focus is to take action on the internal state of gratitude. Show authenitic appreciation for your patients, for those who coordinate or assist with marketing events, for your employees, and for your family. Dr. Paul White states: “Each person has their own preferred ‘language of appreciation.’ And within each language, there are specific actions that are most valued by that individual…But the key is to be able to use the right action with the right person, at the right time, and with a genuine spirit of appreciation.”  For more information on this topic, consider reading The Five Languages of Appreciation in the Workplace by Gary Chapman and Paul White.

Not sure how to incorporate thanks, gratitude, and appreciation into your healthcare marketing strategy? Here are a few tips:

handwritten thank you

  1. Remember to say genuine “thank you’s” when appropriate.
  2. Block 10-15 minutes out of your daily schedule…use this time to write a few thank you notes or emails to patients, employees, friends, family, vendors, and community leaders. It will leave behind a positive impression and show others how much you care. Struggling with time management? Download my FREE 2018 Practice Marketing Planner and take control of your schedule.
  1. If your handwriting is terrible, or you’re looking for a way to help streamline your appreciation, consider a company like com. Choose your membership category and let the fun begin. Simply select the desired card, campaign, gift card, or gift – personalize it – pay for it – and it gets sent out in the mail.
  2. Some more great options for delivering gifts of appreciation include: Gift Tree (for hundreds of options for every budget), Edible Arrangements (for beautiful fruit bouquets), and simpletruths.com (for motivational and inspirational gifts).applause-431234__180
  3. After any marketing activity or event, ask yourself who helped make it possible. Then show your appreciation in a way that’s meaningful to them. (This should be included in your marketing budget and schedule!)

I hope you’ve enjoyed our “conversation” and have gotten some useful insights. To wrap things up, I’d like to extend a sincere Thank You to you for sharing your valuable time with me today. I’m humbled, honored, and grateful to be on this path of service to other healthcare professionals. I’m deeply indebted to my mentors, teachers, professional organizations, friends, family, colleagues, and patients for guiding me along this fantastic journey. I appreciate each and every one of you in a million different ways!

thank you

How about you? What are some of your favorite ways to express thanks, gratitude, and appreciation? Please share your thoughts and ideas in the comments section!

For more information on building community connections, I encourage you to read my new book Community Connections! Relationship Marketing for Healthcare Professionals. If you want more valuable information about how to Connect with YOUR Community, you can find FREE healthcare practice marketing content, PowerPoint Presentation Jumpstart Kits, workbooks, blog articles, and my FREE “Practice Marketing Planner” Now!

 

Filed Under: blog Tagged With: Community Connections, Dr Paul White, Dr. Kelley Mulhern, gratitude, healthcare marketing, healthcare marketing strategy, marie forleo, practice marketing planner, thanks, thanksgiving

The Mystery of the Disappearing Healthcare Patient

by Dr. Kelley Mulhern Leave a Comment

disappearing_patientThink back to that disappearing healthcare patient who’s been tickling the back of your brain. You know the one – we all have them. The patient who you thought was doing well…getting better…seemed happy…and then one day, just disappeared from your private healthcare practice. Perhaps they were a relatively new patient, or maybe they’d been part of your practice for years. Why did they leave? Did they move away? Were you so successful in your treatment they didn’t need you anymore? Maybe they got laid off and now can’t afford your services.

There are dozens of reasons why a patient may leave your healthcare practice that have nothing to do with you or the quality of your services. But what if they’re not happy with you? Prior to an unsatisfied patient leaving your practice, they may stick around for a while…waiting to see if the issue corrects on its own. When you have a patient who doesn’t complain, do you assume they’re completely happy with the care and services you’ve provided? How do you know for sure?

When a patient disappears from your healthcare practice, how do you respond? Do you just continue on your merry way or do you reach out and try to determine why they left your practice? Obviously you don’t want to pester people…or spend all of your time following up on previous patients. But having a simple and efficient process in place to find out why patients have left your healthcare practice can be invaluable.

Finally, recent research reveals that for every complaint expressed by a customer, there can be up to 25 additional unregistered complaints1. In terms of your independent healthcare practice, this means that for every patient who tells you they’re unsatisfied with your care or services, there are up to 25 more who say nothing. That’s right…they just walk out your door and never come back. And while they may say nothing to your face, what are they saying about you to their friends, relatives, and acquaintances?

Do you have a process in place to touch base with patients who’ve disappeared from your practice? If so, share it with us in the comments section. Together we can help each other solve the mystery of the disappearing patient!

For more information on building community connections, I encourage you to read my new book Community Connections! Relationship Marketing for Healthcare Professionals. If you want more valuable information about how to Connect with YOUR Community, you can find FREE healthcare practice marketing content, PowerPoint Presentation Jumpstart Kits, workbooks, blog articles, and my FREE “Practice Marketing Planner” Now!

1Wysocki, AF, Kepner, KW, Glasser, MW. Customer Complaints and Types of Customers. University of Florida IFAS Extension. 2012; http://edis.ifas.efl.edu/hr005. Accessed September 2, 2014.

 

Filed Under: blog Tagged With: Community Connections, direct pay insurance, Direct Primary Care, email marketing, healthcare marketing, marketing a healthcare practice, marketing a small business, marketing for business, marketing for healthcare, marketing strategies for small businesses, marketing strategy, Relationship Marketing

Maintain or Regain Your Healthcare Practice?

by Dr. Kelley Mulhern Leave a Comment

backup-or-restore-sign

Maintain or Regain?

Maintain or Regain Your Healthcare Practice?

I had an interesting conversation with my husband Michael, last week. We were talking about how for most people…if they change nothing about their nutrition, exercise, and emotional health habits…today is the healthiest they’ll ever be. For the majority of people who don’t eat well…don’t exercise…and let stress run their lives…they lose health incrementally each day. Thus making today their healthiest day…pretty sobering thought, isn’t it?

In my own healthcare practice, I see patients struggling to regain their health…to get back to a point where they used to be. Therefore, this wasn’t the interesting part of the conversation for me. No…the interesting part of the conversation was when I realized the same truth can be seen in other areas of life. If a person changes nothing about his poor spending or saving habits, today may be the wealthiest he’ll ever be. If a business owner changes nothing about her inconsistent healthcare marketing habits, today may be the most successful she’ll ever be. Yikes!

This discussion reminded me of something I used to tell my patients. It’s far easier to maintain your health (with regular exercise, proper nutrition, and stress management) than it is to regain your health once you’ve lost it. The same is true for money…reputation…fluency in a foreign language…trust…hard drive backups…physical upkeep of a house or business…etc.

Take an honest look at yourself and your healthcare practice. Consider making a list of the things you continuously excel at as well as a list of those skills, abilities, or intangibles you’ve let slide. Why do you excel at the things on the first list – natural aptitude, practice, or force of will? How can you apply those same abilities to the second list? What steps can you take to maintain your business success? In what areas do you need to regain your skills?

If you haven’t already developed your 2017 personal and professional goals, there’s still time! And if you head over to my website, you can sign up for my FREE healthcare marketing tip of the month newsletter and receive a FREE goals workbook to download. As an added bonus, you’ll receive the first two chapters of my e-book, Community Connections! Relationship Marketing for Healthcare Professionals.

Please share your comments, suggestions, and stories at dr-kelley.com and help me create a larger community of successful healthcare professionals!

For more information on building community connections, I encourage you to read my book Community Connections! Relationship Marketing for Healthcare Professionals. If you want more valuable information about how to Connect with YOUR Community, you can find FREE healthcare practice marketing content, PowerPoint Presentation Jumpstart Kits, workbooks, blog articles, and my FREE “Practice Marketing Planner” Now!

Filed Under: blog Tagged With: Chiropractor blog, Dr. Kelley Mulhern, goals, healthcare marketing, Healthcare professionals, Relationship Marketing

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